TQM Programs

Paper Summary:

In this article, the writer points out that despite growing interest in TQM programs among Asian companies and organizations, relatively little research has focused on the advantages and disadvantages TQM programs may have in Asia. The writer notes that this research paper helps to fill the gap in literature that currently exists, by examining the potential impacts TQM will have on businesses in Asia, with special concentration on Hong Kong companies. The writer provides an analysis of the significant factors impacting TQM in companies. The researcher gathers information from previous studies by analyzing research related to TQM dated from 1992 to the present and combines this information from field research data gathered using a questionnaire/interview methodology.

Outline:
Introduction
Aim
Objectives
Literature Review
Methodology
Results
Conclusion

From the Paper:

"During the last two decades business in the international marketplace has become increasingly competitive, requiring that managers find new ways of providing optimal customer service and remaining profitable within their industries. Organizations attempting to gain competitive advantages are adopting new programs including Total Quality Management programs to help improve the quality of goods and services they are offering customers, and to help promote their influence within the global marketplace. Increasingly countries including Hong Kong and China are taking an active interest in TQM programs as a means of promoting change and improvements within the organization."

Sample of Sources Used:

• Antony, J. & Preece, D. (2002). Understanding, managing and implementing quality: frameworks, techniques and cases. London: Routledge.
• Ash, R.W. (1992, Sep). "The ABCs of Developing TQM." Security Management, 36(9): 82.
• Avery, C. & Zabel, D. (1996). The quality management sourcebook: An international guide to materials and resources. New York: Routledge.
• Beckford, J. (2001). Quality: A critical introduction, 2nd ed. London: Routledge.
• Durant, R.F. & Wilson, L.A. (1994). "Evaluating TQM: The Case for a Theory Driven Approach" Public Administration, 54(2): 137-46.

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