Stress in the Work Place

Paper Summary:

The proposed research examines whether providing subjects with a program for improving their communication skills lowers their levels of job stress. The research also looks at whether any effects on job stress produced by the program significantly differ in relation to differences in study participants' ages, gender, or number of years working for the company. The study uses a pretest-post-test equivalent groups design in which employees at a large company are assigned in matched pairs to either the experimental or treatment conditions following their being pretested for their stress levels. Several null hypotheses are tested in the study using both descriptive and inferential analysis. These null hypotheses predict that employees participating in the workshop will evidence significantly lower levels of overall stress than employees in the control group.

From the Paper:

"Findings of the study showed that physicians felt overloaded and believed that its effect on home life made the greatest contribution to their job stress; they also felt that having good relationships with patients, relatives and staff made the greatest contribution to their job satisfaction. However, compared with the other specialist groups, physicians reported less stress from overload and more satisfaction from having good relationships. They also reported less stress and more satisfaction with the way they are managed and with provided resources. Hospital-based physicians reported more stress and less satisfaction from their management and resources than their colleagues working in hospices. It was further noted that 35 percent of physicians felt insufficiently trained in communication skills, and believed that the lack of proper communication skills contributed to their stress levels. In addition, it was found that burnout was more prevalent among consultants who felt insufficiently trained in communication skills than among those who felt sufficiently trained."

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