A research proposal to evaluate the efficacy of information and communication technologies in increasing service order accuracy and velocity at the FedEx Corporation.
Written in 2009; 2,797 words; 16 sources; APA; $ 83.95
Paper Summary:
The paper suggests a study to evaluate how communication and information technologies (ICT) contribute to higher levels of order accuracy and velocity throughout FedEx. The paper includes a literature review and discusses the methodology that will examine the resulting impact on key performance indicators (KPIs) and metrics of performance. The paper includes three diagrams as appendices to the paper.
Outline:
Introduction
Literature Review
Objectives
Methodology
Project Plan
From the Paper:
"FedEx (FDX) is the world's global logistics provider and express transportation company, operating in 220 countries worldwide, offering time-based delivery of packages and freight from envelope to cargo-ship container size in scope. Four service divisions comprise the organization with the FedEx Services Division synchronizing selling, marketing information and communication technologies, and logistics optimization and infrastructure throughout the global enterprise. The four divisions that comprise FedEx include FedEx Express, which contributes the largest percentage of revenue and profitability, FedEx Freight, FedEx Ground, and FedEx Kinko's. FedEx Express is comprised of 670 planes in its fleet and due to the continual need for logistics services from its customers, a FedEx plan is in the air ever hour of every day."
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