ICT at FedEx

Paper Summary:

The paper suggests a study to evaluate how communication and information technologies (ICT) contribute to higher levels of order accuracy and velocity throughout FedEx. The paper includes a literature review and discusses the methodology that will examine the resulting impact on key performance indicators (KPIs) and metrics of performance. The paper includes three diagrams as appendices to the paper.

Outline:
Introduction
Literature Review
Objectives
Methodology
Project Plan

From the Paper:

"FedEx (FDX) is the world's global logistics provider and express transportation company, operating in 220 countries worldwide, offering time-based delivery of packages and freight from envelope to cargo-ship container size in scope. Four service divisions comprise the organization with the FedEx Services Division synchronizing selling, marketing information and communication technologies, and logistics optimization and infrastructure throughout the global enterprise. The four divisions that comprise FedEx include FedEx Express, which contributes the largest percentage of revenue and profitability, FedEx Freight, FedEx Ground, and FedEx Kinko's. FedEx Express is comprised of 670 planes in its fleet and due to the continual need for logistics services from its customers, a FedEx plan is in the air ever hour of every day."

Sample of Sources Used:

• Nabil Alghalith 2007. FedEx: Leveraging IT for a Competitive Advantage. The Business Review, Cambridge 8, no. 1 (July 1): 296-304. http://www.proquest.com (accessed May 10, 2008).
• Lora Cecere, Roddy Martin, 2006. What is Demand Visibility? AMR Research Report. Published March 14, 2006. Lora Cecere and Roddy Martin. http://www.proquest.com (accessed May 1, 2008).
• B R Bhardwaj, K Momaya. 2006. Role of Organizational Flexibility for CorporateEntrepreneurship: Case Study of FedEx Corporation. Global Journal of Flexible Systems Management 7, no. 1/2 (January 1): 37 44. http://www.proquest.com/ (Accessed May 12, 2008).
• Charles Babcock 2006. FedEx Integration Wins Customers For Keeps. InformationWeek, September 11, 112,114. http://www.proquest.com (accessed May 12, 2008).
• Gordon, Ian 1992. A federal expression of success. Managing Service Quality 3, no. 1 (November 1): 391. http://www.proquest.com/ (accessed May 10, 2008).

More papers on ICT at FedEx:

• Analytical Essay # 150053 : "Integrated Marketing Communication Strategies at FedEx Corp."
• Case Study # 116319 : "Inputs at FedEx"
• Case Study # 8788 : "Human Resource Management at FedEx"

APA Citation:

MLA Citation: