Evaluating Support Services

Paper Summary:

This paper relates that some researchers find it helpful to study experience from the perspective of seeing the student as a consumer of a product, which, in this case, is education. The author points out that one key element in conducting useful research is determining what methodology will be used to gather the most complete and reliable information for a specific hypothesis. The paper relates that five-point Likert scales prove helpful in measuring customer/consumer satisfaction levels because respondents specify their level of agreement or disagreement with a statement. The paper includes a Likert scale questionnaire and the plan for data analysis.

From the Paper:

"Researchers disagree on the best way to measure students' experience. Experiential education differs from the majority of traditional learning for the fact that knowledge is personally as well as communally constructed by people. They are simultaneously observing and interacting with the world around them. Experiential education negates the Platonic ideology that truth is independent of knowing, and individuals can learn information apart from understanding, mastering, and applying it."

Sample of Sources Used:

• Applegate, R.(1997). Models of Satisfaction. In Encyclopedia of Library and Information Science. Allen Kent (Ed). NY: Marcel Decker, 200.
• Franklin, B., and Nitecki, D. (April 6, 1999) New measures for user satisfaction White paper., 1
• Government of British Columbia, Ministry of Advance Education (1998). Performance Report. Website retrieved December 15, 2006. http://aved.edu/PerfMeas/components.htm
• Hernon, P., and Altman, E. (1998) Assessing Service Quality: Satisfying the Expectations of Library Customers. Chicago: American Library Association.

More papers on Evaluating Support Services:

• Research Paper # 26413 : "Use of Services at the BCMHA"
• Essay # 49983 : "Hospice Services"
• Research Paper # 107220 : "Collaborative Driving Support Systems"

APA Citation:

MLA Citation: