Consumer Satisfaction with In-Home Supportive Services

Paper Summary:

The aim of this study is to assess the level of consumer satisfaction among a cohort of Russian immigrants that receive in-home supportive services. The writer explains that In-Home Supportive Services is a publicly funded program in California that provides personal assistance services to low-income persons suffering from chronic and/or disabling conditions that would otherwise prevent them from remaining safely in their homes. The writer notes that due to political and economic hardships in the former Soviet Union, many immigrants left in order to find better opportunities in the United States. This has resulted in the Russian immigrant population experiencing more rapid growth than any other population in the San Francisco Bay area. The proposed study will assess the perception of the quality of care that Russian immigrants receive from In-Home Supportive Services.

Outline:
Study Aim Background and Design
Participant Population
Study Procedures
Research Risks
Confidentiality
Benefits
Compensation
Costs
Alternative
Consent/Assent Process and Documentation of Consent/Assent
Investigator Qualifications
Funding Sources

From the Paper:

"The recruiting process will begin approximately one month prior to conduct of the survey and interviews. Permission will be obtained from In-Home Supportive Services to obtain their assistance with the study. A letter will be mailed to potential participants in the IHSS database. The database allows the researcher to obtain the primary language of consumers prior to initial contact. The letter will announce the study and inform the consumers that they may be randomly selected to participate in a phone survey/interview. A letter of support from In-Home Supportive Services will be included that highlights the value and importance of the study, as well as their support of it. These letters will be in the primary language of the participant selected. "

Sample of Sources Used:

• Erwin, P. & Chappo, L. (2002). Russian-speaking Newcomers in San Francisco:A Community Assessment Report. Newcomers Health Program of the San Francisco Department of Public Health. September 2002. Retrieved October 28, 2007 from http://www.dph.sf.ca.us/Reports/RussAssessNMap.pdf.
• Hall, J. & McWilliam, C. (2006) About the Culture of In-Home Nursing. Home Health Care Services Quarterly. 25 (3-4), 75-91.
• In-Home Supportive Services (IHSS) (2006). About IHSS : Why Is IHSS Important? San Francisco IHSS website. Retrieved October 28, 2007 from http://www.sfihsspa.org/content.asp?CT=1&CC=0
• Ivanov, L. & Buck, K. (2002). Health Care Utilization Patterns of Russian-Speaking Immigrant Women Across Age Groups. Journal of Immigrant Health. 4 (1), 17-27.
• National Center for Health Statistics. (2006). Older Population Age 65 Years and Over. Chartbook on Trends in the Health of Americans With Special Feature on Pain. Retrieved October 28, 2007 from http://www.cdc.gov/nchs/products/pubs/pubd/hus/older.htm#population.

More papers on Consumer Satisfaction with In-Home Supportive Services:

• Term Paper # 109020 : "In-Home Vs. Center-Based Childcare"
• Research Proposal # 92826 : "Evaluating Support Services"
• Research Paper # 75716 : "Consumer Behavior on Major Home Appliances. "

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