Wireless Technology in the Workplace

Paper Summary:

In this article, the writer discusses the use and application of wireless devices in the modern corporation in the context of a single corporation: Planet Earth Corporation. The writer notes that the rapid adoption of wireless technologies and associated devices such as cell phones, Blackberries and other handheld computing devices, have assured the corporate world of greater efficiencies. The writer discusses that research indicates that companies which employ such wireless solutions actually benefit in greater ways than simple individual employee productivity. The writer points out that Planet Earth Corporation is exploring the potential uses and abuses of wireless technologies in the workplace with a view to improve professional image as well as workplace productivity metrics.

Outline:
Abstract
Overview
Wireless & Customer Relationships
Misuse of Wireless in the Workplace
Banning Wireless

From the Paper:

"Equipping customer service representatives or sales agents with wireless technology can greatly enhance customer service and deepen the relationship with the consumer on the part of the business enterprise. Business researchers have begun to validate the previously informal recognition that wireless equipped sales representatives were more effective in closing sales calls because they have instant access to a customers sales records, sales history, type of product or service, and even future needs based on past inventories. Sales representatives who lack this instant access to such information and data cannot respond to customer inquiries and, in most cases, need to reschedule yet another meeting or, at the least, must follow up still again in order to close the sale or complete the transaction. This process is greatly streamlined when the sales representatives have access to the corporate database and servers remotely or can simply make a call and have the data or information forwarded immediately via email."

Sample of Sources Used:

• Ball, K. (2002). 10 Categorizing the Workers. In Surveillance as Social Sorting: Privacy, Risk, and Digital Discrimination, Lyon, D. (Ed.) (pp. 201-225). New York: Routledge.
• Bielski, L. (2001). Technology and Productivity: Does It All Add Up?. ABA Banking Journal, 93(1), 48.
• Dhawan, R., Dorian, C., Gupta, R., & Sunkara, S. K. (2001). Connecting the Unconnected. 61.
• Grantham, A., & Tsekouras, G. (2004). Information Society: Wireless ICTs' Transformative Potential. Futures, 36(3), 359+.
• Lyon, D. (Ed.). (2002). Surveillance as Social Sorting: Privacy, Risk, and Digital Discrimination. New York: Routledge.

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