Voice Over Internet Protocol

Paper Summary:

Voice over internet protocol (VoIP) is a viable technology for significantly decreasing communications costs while increasing the agility and responsiveness possible in serving customers. The intent of this paper is to provide an overview of how VoIPs' economic benefits and unique approach to capitalizing on the Internet make this communication technology a long-term viable competitor to public switch telephone network (PSTN). It also contends that VoIP is forcing change in the voice and data communications industries, benefiting both consumers and businesses in the process by forcing PSTN-based providers to be more aggressive on their pricing and free structures.

Outline:
Introduction
The Fundamentals of VOIP
VOIP Market Dynamics
Uses of VoIP
VOIP Competing Technologies and their Impact on the Enterprise
Potential Areas of Improvement for VOIP
Conclusion

From the Paper:

"The dominant competing technology to VoIP is Plain Switched Telephone Network (PSTN), which is the dominant installed technology in use throughout the majority of businesses and residences for both voice and data communication. PSTN began as an analog-based technology that relied on circuit-switched telephone networks. These circuit-switched networks form the foundation for how the Internet functions today using Internet Packet based Switching networks today. PSTN also was originally designed as a fixed-line telephone system, which is significantly different than the approach VoIP uses of multi-routing throughout switching networks to complete a call. Having originally begun as an analog-based technology, the majority of U.S.-based PSTN networks are digitally based, making clarity, speed, accuracy and asynchronous communication possible. PSTNs' legacy system installations and evolution to digital communication, in addition to the stability of the technology itself have led businesses to continue using this technology as their communication standard. "

Sample of Sources Used:

• Aberdeen Research, 2002. Best Practices in Creating Value with VoIP. August, 2002. Aberdeen Research. Boston, MA.
• Economist (2006) - Virtual champions. Economist Magazine. June 1, 2006. Retrieved from the Internet on November 28, 2007: http://www.economist.com/surveys/PrinterFriendly.cfm?story_id=6969722
• Forrester Research (2007). The Forrester Wave: US Enterprise-Class VoIP Services, A1, 2007. Lisa Pierce. Forrester Research, Boston, MA.
• Gable, Julie (2005)- "Navigating the Compliance Landscape." The Information Management Journal (July/August 2005): 28-35.
• Gartner (2005) - Compliance Has Many Faces. Bace, Leskela, Rozwell. Industry Research Brief G00125885. Gartner Group. January 31, 2005.

More papers on Voice Over Internet Protocol:

• Research Paper # 64062 : "VoIP (Voice-over-Internet-Protocol)"
• Analytical Essay # 58862 : "Voice over Internet Protocol"
• Dissertation or Thesis # 105377 : "The Financial Services Industry and Voice over Internet Protocol (VoIP)"

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