Veteran's Center Health Care

Paper Summary:

This paper describes a survey that will be administered to the staff at a single Vet Center, with the focus being on improving the delivery of health care services to the Center?s veteran patients and to improve the administration of the human resources function. The paper includes an example of the actual survey that was administered.

Introduction
Data Collection
Analysis and Reporting

From the Paper:

"Every type of organization has, or should have, as a major goal, the need to optimize the productivity of its human resources (Farr, Schuler & Smith, 1993). One organization that has recently assumed critical importance in the U.S. is the Department of Veterans Affairs (VA). Today, the VA is responsible for administering an enormous healthcare and benefits network for its active duty and retired service members and their families at U.S. taxpayer expense."

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