Transnational IT Operations

Paper Summary:

The paper covers the essential elements of transnational IT operations. The paper discusses divergences in cultures and looks at Indian call center employees learning Western dialects and diction and the story of Silvio Napoli trying to fit into the Indian approach of doing business. The paper shows how globalization is the gradual shifting in perceptions and attitudes between cultures that eventually leads to lasting change.

Outline:
Transnational IT Operations begins with a Solid IT Continuity Plan
Transfer of Work and Global Networking for Transnational IT Operations
Summary
Transnational IT Operations: Experiences with Call Center Training in Bangalore
Meet Silvio Napoli
Summary and Key Findings

From the Paper:

"Ensuring IT continuity during any company's transnational operations needs to begin with securing the company's core databases including pricing, manufacturing planning, scheduling, finance, accounting, procurement and purchasing before implementing any integration with systems located at remote geographic regions. Take for example a company choosing to move its manufacturing from the U.S. to China for example, and the need for having their ERP system consistently functioning during the move. This is where a solid transnational IT Continuity Plan is essential."

Sample of Sources Used:

• AMR Research 2002 - Sell-Side E-Commerce: IT's All about Integration. April 1, 2002. Louis Columbus. AMR Research. Boston, MA
• Case Study Analysis (2005) - From the research and advisory firm LWC Research. Orange, CA. Accessed from the Internet on January 9, 2007: http://lwcresearch.com/filesfordownloads/SchindlerCase.pdf
• Sun Microsystems (2002) - Service Level Agreement in the Data Center. Edward Wustenhoff. Sun Microsystems Professional Services. Accessed from the Internet on January 9, 2007 from location: http://www.sun.com/blueprints/0402/sla.pdf
• Selling Into India: Lessons Learned From Silvio Napoli (2005) - Article from CRM Buyer Magazine. Louis Columbus. April 22, 2005
• Silvio Napoli at Schindler India (A) (2003). - Accessible after purchase from the Harvard Business Review website: http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml;jsessionid=3XHOCFKZZ3NGQAKRGWDSELQ?id=303086

More papers on Transnational IT Operations:

• Research Paper # 119878 : "Transnational IT Operations: Pros and Cons"
• Term Paper # 91484 : "Transnational IT Operations"
• Case Study # 146407 : "Toyota's Transnational Supply Chain Strategies"

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