Training Managers to Handle Conflict at Work

Paper Summary:

This paper discusses whether today's managers are properly trained to handle conflict in the workplace. Specifically, the paper discusses the importance of managers being able to deal with employee morale and motivation and handle absenteeism, low performance quality and conflict between employees. It provides a literature review discussing these issues.

Table of Contents:
Objective
Introduction
Literature Review
Summary of Literature Reviewed

From the Paper:

"In order to understand just how far behind today's managers are in relation to being properly trained for handling conflict in the workplace, one must only Google the phrase "Are today's managers properly trained to handle conflict in the workplace?" Resulting from the search will be page upon page of links to information concerning training and providing company information for organizations that specialize in training managers in conflict resolution in the workplace. The research in this work in writing was informed by an article written by Poon (2007) entitled: "Conflict Resolution in the Workplace and Management Tips" that it is essential that the manager comprehend "various laws and policies" in order to be prepared in handling conflict in the workplace as well as being able to "deal with employee morale and motivation, absenteeism, low performance quality and conflict between employees.""

Sample of Sources Used:

• Bartunek, J.M., Kolb, D.M., Lewicki, R.J. (1992) "Bringing Conflict Out From Behind the Scenes", in Hidden Conflict in Organizations. Bartunek, J.M., Kolb, D.M., (Eds). London: SAGE Publication.
• Informal Conflict Resolution: A Workplace Case Study - Mediate.com 2000 September Online available at: http://www.mediate.com/articles/taylor.cfm
• Poon, D. (2007) Conflict Resolution in the Workplace and Management Tips. Ezine articles. Online available at: http://ezinearticles.com/?Conflict-Resolution-in-the-Workplace-and-Management-Tips&id=310013
• Falconer, H. (ed.) (2007) IRS Managing Conflict in the Workplace. Elsevier. Abstract Online available at: http://www.elsevier.com/wps/find/bookdescription.cws_home/706022/description#description
• Elento-Sneed, A. and Ball, C. (2000) Suggestions for Minimizing Workplace Diversity Conflicts. FindLaw Journal. Online available at: http://library.findlaw.com/2000/May/1/131220.html

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