A review of the contemporary management philosophy of total quality management or TQM.
Written in 2006; 2,040 words; 5 sources; MLA; $ 64.95
Paper Summary:
This paper reviews and discusses the concept of total quality management or TQM. According to the paper, TQM offers contemporary managers a battery of techniques to increase organizational productivity and to minimize production defects. The paper further discusses how quality is a process, not a result, and leaders should accept no deviations from quality standards. Moreover, leaders should be setting higher and higher organizational benchmarks for employees to achieve, every day, even if the organization is at the forefront of its competitors.
From the Paper:
"A library that alienated customers by being old, poorly lit, and dusty, could improve its customer service by creating more open, airy, and well-lit places to read. A library with a large community of children nearby could create an improved children's section, complete with toys, frequent story time sessions for young readers, and an adjacent section for waiting parents. A library with a large elderly population to serve could expand its collection of large-print books. A library need not accept that it is inevitable that the next generation should be lost to more technologically flashy bells and whistles, nor should it, in the realization of its public service mission. If librarians are complacent, they will soon be out of work!"
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