Total Quality Management in Education

Paper Summary:

This paper discusses total quality management (TQM) in education. It first defines TQM as a practice in general and then analyzes the current implementation of TQM in the field of education. The paper then comments on both the good and the bad of the system of TQM and discusses its use in education. The paper concludes that while TQM has some flaws, it has the potential to be successful in the future.

From the Paper:

"With all this in mind, the implementation of TQM must be seen first as a way to redistribute the teaching of the desire to succeed, rather than teaching the desire to be whatever it is a student is destined to be and do whatever a student is destined to do. Teachers must be given the tools to see success, and to implement change that will be inclusive rather than exclusive, without dummying down the curriculum or the system to meet the needs of those who may simply need to foresee their own ability to learn and succeed in education. In an example of a school that has successfully implemented much of the TQM strategy, there is an emphasis on accountability, based on predefined emphasis set out by a collaborative committee established to develop yearly goals. The philosophy of the school is that what gets measured is what gets done, meaning that a constant sense of accountability for all parties concerned helps motivate the individuals to work toward a goal that better serves all."

Sample of Sources Used:

• Antony, J. & Preece, D. (Eds.). (2002). Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases. London: Routledge. Retrieved February 16, 2006, from Questia database: http://www.questia.com/PM.qst?a=o&d=108323376
• Barnett, R. (1994). 4 The Idea of Quality. In Developing Quality Systems in Education, Doherty, G. D. (Ed.) (pp. 68-82). New York: Routledge. Retrieved February 16, 2006, from Questia database: http://www.questia.com/PM.qst?a=o&d=108731994
• Bowman, J. S. (1994). At Last, an Alternative to Performance Appraisal: Total Quality Management. Public Administration Review, 54(2), 129-136. Retrieved February 16, 2006, from Questia database: http://www.questia.com/PM.qst?a=o&d=5000181142
• Clinton, R. J., Williamson, S., & Bethke, A. L. (1994). Implementing Total Quality Management: The Role of Human Resource Management. SAM Advanced Management Journal, 59(2), 10+. Retrieved February 16, 2006, from Questia database: http://www.questia.com/PM.qst?a=o&d=5000234218
• Doherty, G. D. (Ed.). (1994). Developing Quality Systems in Education. New York: Routledge. Retrieved February 16, 2006, from Questia database: http://www.questia.com/PM.qst?a=o&d=108731909

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