The Success of Total Quality Management

Paper Summary:

The philosophy of Total Quality Management was first developed in Japan and adopted by the West in the 1960s, when American companies began investigating why Japanese industries were taking over the lead that America had held in the past. This paper studies the progress of TQM, especially in the Japanese context, and examines the reasons for its success. It also presents a review of the different ways TQM can be applied.

Paper Outline
Research Aim
Executive Summary
Introduction
Literature Review
Methodology
Data Analysis
Changing Work Content and Relations
Applications of TQM
What Does All this Mean?
Conclusion
Bibliography

From the Paper:

"The concept in itself is an integrated view of the total activities of the company. Thus there is need for the definition, design, production and delivery of the concerned product or service. The aim is to meet the demands of the customers and their expectations so that they end up being satisfied. This is expected to create a positive spiral of growth for the company in the market. In short, happy employees will do a better job and this will satisfy the customers, leading to an increase in demand. The increase in sales will lead to an increase in profits. This will help the organization obtain new investments and better working conditions. (20)"

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