The Hotel Paradiso

Paper Summary:

The paper reviews the current situation at Paradiso Hotel, outlines key issues, and proposes human relations solutions which take into account the best practices in similar resort hotels around the world. The paper explains that the management of Hotel Paradiso expects to have a first-class offering which is competitive with local resort hotel competition, and a compelling offering when compared to southeast Asian and Pacific offerings, such as Phuket and Fiji. The writer of the paper also relates that she regards a highly-motivated, customer-friendly staff as a prerequisite to top service, and the programs suggested here follow up on that theme.

Outline;
Introduction
Diagnosis of the Current Issues
Why is HR important to Hotel Paradiso
Current Diagnosis of HR Practices
Theory X Management
Specific Critique of the Performance Plan
Focus of this Paper
Best Practices
Teamwork
Setting a Motivation Plan
Underlying Assumption: Theory Y Employees
Training
Specific Recommendations for Hotel Paradiso
Teamwork
Motivation
Training
Conclusion

From the Paper:

"The keys to motivation are a fundamental assumption that employees want to do well, and receive positive feedback that enhances their feelings of self-worth. Part-time employees are particularly difficult to motivate. Given the findings of the Bernhardt study, it makes sense to give part-time and service employees the opportunity to cross-train, and to set their own objectives. In that way, the relatively small full-time staff of 45 employees can fill in for absent employees, and relieve some of the overwork complaints that have been generated. "

Sample of Sources Used:

• Bernhardt, A. "Improving Worker Welfare in the Age of Flexibility." Challenge, 1998: 16-34.
• Chemers, MM. An Integrative Theory of Leadership. Boston: Lawrence Erbaum, 1997.
• Doyle, M. E. and Smith, M. K. "Classical Models of Management Leadership." Infed. 2001. http://www.infed.org/leadership/traditional_leadership.htm (accessed October 3, 2007).
• Kanampully, J, Mok, C. and Sparks, B. Service Quality Management in Hospitality, Tourism and Leisure. New York: Haworth Press, 2001.
• Kennedy, D. "It's all about the people." Hotel & Motel Management, 2007: n.p.

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