The Acts of Leading

Paper Summary:

This paper contends, after conducting interviews with successful leaders from three areas, health care, government work and community education, that although the particular acts necessary for leadership vary according to situation, the main skills needed by leaders are consistent across a variety of situations. The paper examines the most important skill needed for leadership, the ability to communicate effectively. Another skill discussed is the willingness to look at issues presented by consumers and staff. In addition, the paper explains that good supervisors need to be willing to do the same things that they ask of their staff.

Outline
Introduction
Findings
Analysis
Conclusion
Appendix A
Appendix B
Appendix C

From the Paper:

"Susie Q is the supervisor of nursing in the labor and delivery ward at St. Michael's hospital. She has been the supervisor for six years. Prior to becoming a supervisor, Susie was a labor and delivery nurse for 16 years. St. Michael's is a Catholic hospital. The broader mission of the hospital is the preservation of human life and to maintain quality of life. The mission of the labor and delivery unit is to make deliveries as safe and painless as possible. While a secondary mission of the labor and delivery unit is to allow women to have the childbirth experiences that they desire, the goal of safe deliveries is always the primary goal. As supervisor of nursing, Susie's duties are mainly administrative. She is responsible for scheduling issues, for dispute resolution between nurses and between patients and nurses and doctors."

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