TQM and Strategic Planning

Paper Summary:

The paper defines a total quality management plan. The paper further discusses how this plan can be suitably converted into a strategic plan that would help firms and organizations in their functioning. The paper examines how better quality products give a competitive edge to an organization. The paper explores how to gain this competitive advantage using strategic planning.

From the Paper:

"According to J M Juran, a quality expert, 'total quality management' is the "set of management processes and systems that create delighted customers through empowered employees, leading to higher revenues and lower costs". Therefore, total quality management, as related to he working of an organization, can be defined as the basic integration of all the various processes and workings of the organization that are present in order to achieve continuous improvement and betterment of thee quality of the goods and services being rendered."

Sample of Sources Used:

• A Few Words about TQM. Retrieved From http://www.johnstark.com/fwtqm.html Accessed 7 March, 2006
• Dew, John R. Developing a Quality Centered Strategic Plan. 1998. Retrieved From http://www.qualitydigest.com/may98/html/strateg.html Accessed 7 March, 2006
• Kanji, G. Total Quality management. Springer. 1995.
• Khan, Mujeeb A. Advancing the Principles of Total Quality management. January 1, 2000. pp: 107-108. Retrieved From http://www.rechargermag.com/article.asp?id=200001107 Accessed 7 March, 2006
• Kurtus, Ron. Basic Principles of Total Quality management. 28 May, 2001. Retrieved From http://www.school-for-champions.com/tqm/principles.htm Accessed 7 March, 2006

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