Six-Sigma Quality Management

Paper Summary:

This paper details what is required of a company once it decides to use the Six-Sigma quality management tool. The paper explains that use of this tool has been very effective in reducing the defects and waste in organizations, but that a high level of effectiveness can only be achieved through a total commitment to the implementation process of Six-Sigma. The paper outlines the Six-Sigma approach in regards to production, technical aspects, quality management, and methodology.

From the Paper:

"Six-Sigma is one many quality management tools that organizations throughout the world have been using. These have helped reduce the defective and hence rejected products that are the invariable results of doing business. (Foster, 2003) "It provides both a measure of and a target for quality, together with a set of techniques that help practitioners remove the defects that inhibit service quality". (Jones, 2004) Sigma (?) is a term that is used to denote the standard deviation used when analyzing any data using statistical methods. Sigma is a statistical term. It defines the probability of how far from a process lies from perfection. Motorola first developed the Six-Sigma concept. As with any other quality management tool, the dedication and focus with which this tool is implemented in the organization or towards any process influences the effects that can be generated using this process. (Dolloff, 2004) If properly implemented, it has been very effective in reducing the defects and waste in organizations. Many organizations the organization where this methodology can be used. This methodology addresses the root cause of the problem, not the superficial issues that might cause the problem. To employ six-sigma techniques, managements have to show complete dedication to identify this root cause. Additionally, they should be willing to contribute all the assistance that is needed to identify these problems."

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