Satisfied Workers Are Productive Workers

Paper Summary:

The writer of this paper contends and proves that worker satisfaction goes far beyond salary demands. Recent surveys indicate that the most important aspect of worker satisfaction is recognition and praise for a job well done. This paper stresses the importance of human resource managers in finding the proper mix to garner satisfaction on behalf of the employee while obtaining efficient and productive results for the employer. This paper contains a detailed questionnaire which was used to interview managers and workers in both the service and production industries, as well as the results of the interviews. Based on the results of the questionnaire, there is a remarkable difference between the service industry and a production facility, which are detailed in this paper. The writer also delves into the issues of women, discrimination and affirmative action in the work place.

Table of Contents:
Introduction
Satisfaction Questionnaire
The Measurement of Satisfaction
Conclusions
Works Cited

From the Paper:

"The interviews with "ordinary" workers as well as low-level management were conducted anonymously. There was no mention of name, race, or gender. Permission was sought and granted that the results would be shared with Human Resources Management. Unfortunately, as is often the case, less than 60% of the questionnaires passed out were submitted. Time did not provide sufficient availability of the employees for a "sit-down" discussion. Approximately 10% of the questionnaires, therefore, were filled out during personal, head-to-head discussions. One listened as long as the employee/manager was willing to talk. One thing was obvious, a sort of theme running throughout: in a tight labor market, there is far less loyalty to a company than there used to be. Books on the subject bear this out."

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