Pygmalion Effect in Manager / Employee Relationships

Paper Summary:

This paper evaluates the Pygmalion effect, a phenomenon that shows how a manager's expectations greatly effect the performance and productivity of his workers. It shows how effective managers must be able to communicate a positive attitude toward their workers in order to gain the greatest efficiency possible. It uses a fictitious company, XYZ, a diversified, multinational company operating on a global scale in more than thirty countries, yet privately owned and a semi-annual review to determine the efficiency of their managers at communicating this attitude through a study.

Table of Contents
Chapter I
Introduction
Purpose of the Project
Statement of the Problem
Significance of the Problem
Research Category
Project Summary
Positive Reinforcement vs. Psychology
History of the Problem
Delimitations
Scope of the Problem
Setting of the Problem
Assumptions
Hypothesis
Research Questions
Evaluation Objective
Development Objectives
Participants
Researcher
Survey Group
Assistants
Chapter II
Literature Review
Definition of Terms
References
Chapter III
Introduction
Population and Sample
Variables and Measures Used
Data Collection
Data Analysis Procedures
Data Type, Format and Scale
Data Analysis Procedures
Chapter IV
Results and Discussion
Discussion of the Process
Unanticipated Occurrences
Statistical Results and Discussion
Non-Statistical Results and Discussion
Chapter V
Conclusions
Recommendations
Formal Recommendations
Recommendations for Further Research
APPENDICES
APPENDIX 1. Employee Survey

From the Paper:

"The management structure at XYZ, Inc. consists of six levels of management with varying amounts of responsibility within the company. On average each manager has three to six people reporting into them and has to do performance reviews every six months for each person. In return, each employee would give feedback about their past months' development plan, how well it was managed, as well as their scalar's management style. This two way feed back in the hallmark of success at XYZ, Inc. It institutes the principle of Total Quality Management (TQM). Two way feedback has had the effect of maintaining a high level of Quality and job satisfaction at XZY, Inc. In recent year-and-a half employee feedback has been more negative than in the past with a ratio of 3,2:1. This increased ratio is of great concern to the Personnel Department, which advocates the policy of mutuality in business relationships. "

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