Public Services Management

Paper Summary:

This paper discusses new public management (NPM) and its global phenomenon according to C. Hood in his work, "A Public Management for All Season." It discusses what the main trends in the worldwide movement of new public management have been since 1991 and then looks at which countries the NPM has proven to be the most successful.

Table of Contents:
Introduction
NPM - Differently Implemented Across The Globe
Globalization Is Not A 'Single Phenomenon'
Introduction Of Efficient And Standardized Administration Systems
Hood (1991) Seven Doctrinal Precepts Of NPM
Differences Between Public & Private Administration And Management
Analysis And Conclusion

From the Paper:

"While reform was taking place simultaneously throughout the world and while the reforms were structured upon the theoretical framework as proscribed by Hood (1991) at the same time the reform was not the same in terms of administration and governance management. In its' purest sense, the public service sector is precisely as it sounds, a sector that provides services to the public however, the fact is that for many years citizens have been treated in the manner of customers or consumers instead of a public to whom the sector provides a service in the nature of services provided to country-citizens. As noted in the work of Schedler and Scharf (nd) e-government's focus and aim is improving the "internal and external performance of the public service sector..." and "e-government is based on the changes which were initiated by the New Public Management: a consistent orientation of the public institutions toward the service recipients." Indeed, this is what New Public Management was all about during its reformation process, because there were so many varied methods of providing public service New Public Management created a framework and a basis for a more consistent manner and method of providing service to the public by public sectors institutions in a more active form of management than previously was in place within the policies, rules, regulations and processes of the public service sector prior to New Public Management."

Sample of Sources Used:

• Barzelay, Michael (2001) The New Public Management: Improving Research and Policy Dialogue. Regents of the University of California. Online available at:
• Bissessar, Ann Marie (nd) The Introduction of New Public Management in Small States - taken from "Governance in the Caribbean" ed. Selwyn Ryan and Ann Marie Bissessar. Online available at: http://gtuwi.tripod.com/Bissessar.htm
• Boin, A. (2001), Crafting Public Institutions: Leadership in Two Prison Systems, London: Lynne Rienner Publishers. In Boin, Arjen; James, Oliver; and Lodge, Martin (2005) New Public Management and Political Control: Comparing Three European Correctional Systems: Paper prepared for the SCANCOR Workshop 'Autonomization of the State: From integrated administrative models to single purpose organizations, Stanford University 1-2 April, 2005. Online available at: http://www.sog-rc27.org/Paper/Scancor/boin_stanford_paper.doc
• Boin, A. and Otten, M.H.P. (1996), 'Beyond the Crisis Window for Reform: Some Ramifications for Implementation', Journal of Contingencies and Crisis Management, Volume 4, Number 3, pp. 149-161. in Boin, Arjen; James, Oliver; and Lodge, Martin (2005) New Public Management and Political Control: Comparing Three European Correctional Systems: Paper prepared for the SCANCOR Workshop 'Autonomization of the State: From integrated administrative models to single purpose organizations, Stanford University 1-2 April, 2005. Online available at: http://www.sog-rc27.org/Paper/Scancor/boin_stanford_paper.doc
• Boin, Arjen; James, Oliver; and Lodge, Martin (2005) New Public Management and Political Control: Comparing Three European Correctional Systems: Paper prepared for the SCANCOR Workshop 'Autonomization of the State: From integrated administrative models to single purpose organizations, Stanford University 1-2 April, 2005. Online available at: http://www.sog-rc27.org/Paper/Scancor/boin_stanford_paper.doc

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