Process Consultation Project

Paper Summary:

This paper discusses Process Consultation and what it means to be a process consultant. The paper is written as if it is a real life situation whereby an organization - Liberty Mutual - is the client and ABC consulting is the process consultant. The outline of the project includes discussion surrounding the description of the project, intervention planning, entry and contracting, discovery and dialog, feedback and decision to act, engagement and implementation, and final recommendations.

From the Paper:

"As we move through the 21st century, constant change is the norm, and continual improvement is necessary to remain and maintain corporate competitiveness (Cash, 1979). With the spread of globalization and increased competition, constant corporate evaluation and system improvement is needed in order for companies to maintain market share. Process consultation involves working within the human environment of the organization, in which the consultant attempts to determine and identify interpersonal dilemmas that hinder operational efficiency (Thompson, 1972). Process consultation is challenging in a sense, because it is the consultant who must demonstrate his or her operational improvement expertise. The consultant plays a role similar to that of a change agent, in that solutions are suggested rather than imposed, and it is the consultant's responsibility to help the organization work out its own solutions and to focus energy on attaining objectives (Walker, 1975)."

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