Performance Management ( PM ) in the Business World

Paper Summary:

Examines new strategies, tools & techniques used by human resource managers (HRM) to improve quality and productivity in a corporation. Conditions upon which PM is based. PM in the context of HRM. Growth & value of PM. PM and Total Quality Management (TQM). Employee incentives & pay-for-performance (PFP). 1 Table.

From the Paper:

"Performance Management in the Business Arena
Statement of Purpose


Human Resource Managers (HRM) are constantly concerned with change, and two broad categories of change have been identified as impacting upon organizations and their members. These categories are: 1) planned or forced modifications of corporate objectives and policies, location, organizational/corporate structure, management philosophies, product lines, or methods of doing business; and 2) changes in or to human behavior to enhance enterprise efficiency (Koontz and O'Donnell, 1986). The need for constant change in the evolving contemporary corporate entity poses specific problems. Among these problems are inflexible material or physical environments which may not be suited to new processes or functions, subordinate and managerial..."

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