Performance Management ( PM) in Hospitals

Paper Summary:

Discusses how human resource management (HRM) uses the PM system to improve the organizational performance of a hospital. Defines PM programs & their relation to standards and resources. Contends that strategic HRM is integral to PM to ensure that standards are met. Factors that determine quality of patient care. PM in health care. Issues in hospital HRM. Role of Information Technology (IT).

From the Paper:

"Performance Management in Human Resource Management:
The Case of Hospitals
Introduction


Performance Management (PM) is a system composed of an orderly series of programs designed to define, measure, and improve organizational performance (Katz & Green, 1997). It is a system developed to ensure compliance with requirements, that is, that staff are in compliance with written standards. PM uses the tools of statistical process control to form the basis for decisions about change. It incorporates the processes of performance awareness, performance measurement, and performance improvement.
Successful PM requires the creation, maintenance, use, and evaluations of mechanisms to define and revise standards and..."

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