Patient Satisfaction Scores

Paper Summary:

The study that is reported in this paper set out to identify whether nonresponse rates, or patients who had been given patient satisfaction surveys but failed to answer or return the survey forms, affected the results of these surveys. This fact is quite significant in performing surveys and identifying patient satisfaction in relation to health care services. The author illustrates the significance of answering this issue and emphasizes the need to identify the impact of missing subjects in surveys that should represent the general public's opinion on surveys.

Outline:
Abstract
Introduction
Problem Statement
Literature Review
Theoretical Framework and Hypotheses or Research Question
Methodology
Sampling Method
Instruments
Data analysis
Results
Conclusions and Recommendations
Research Utilization Implications

From the Paper:

"The author enlisted the purpose and the research questions clearly. The purpose of the study was to identify how nonresponse rates and patient characteristics affect overall satisfaction scores and its implication. The research questions were 1) Is the survey sample representative of the organization's patient population?; 2) Are there different mixes or groups or patients that have higher response rates that other groups?; 3) Do certain patient groups have significantly higher patient satisfaction scores that other groups of patients?, and; 4) Should patient characteristics be considered when comparing overall satisfaction scores at a health system? Answering these questions and conducting this study will contribute to making health services better. The author did not enumerate specifically the variables to be tested. She only mentioned that the variables to be tested are the sample's opinion, the sample's demographic characteristics, and the specific mix or patient groups that dominated the response groups. The health care system relies heavily on public opinion; after all, it is the people they serve. Taking nationwide surveys is a type of feedback from customers, in this case, patients. If these questions were answered and reflected that nonresponse rates were significant, and patient characteristics significantly affected the positive or negative outcome of these surveys, then the development of conducting surveys may be improved. This way, the collected data can represent everyone. The end goal is to base one's services on reliable data on patient satisfaction."

Sample of Sources Used:

• Connor, S. H. (2003). "Survey Response Rates and Overall Patient Satisfaction Scores: What do they Mean?" Journal of Nursing Care Quality, 18(3): 162-74

More papers on Patient Satisfaction Scores:

• Research Paper # 114654 : "Patient Satisfaction with Outpatient Services"
• Research Paper # 92647 : "Patient Satisfaction"
• Research Paper # 118558 : "Improvement of Patient Satisfaction"

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