A research project examining the outsourcing of customer service and IT positions in U.K. companies.
Written in 2008; 7,925 words; 13 sources; APA; $ 171.95
Paper Summary:
This paper explains that, in recent years, there has been a rapid increase in the outsourcing of customer service and IT positions from U.K. companies. The paper explains that it uses a secondary research method to study this phenomena and reports that the results of the research indicate clearly that many companies in the U.K., such as AVIVA Insurance, are outsourcing these activities to India. The author concludes that outsourcing is proving effective because it allows these companies to run more efficiently and to better serve their customers.
Table of Contents:
Abstract
Introduction
Definition of Outsourcing
History of Outsourcing in the UK
Outsourcing over the Past Five Years
Critical Literature Review
Outsourcing
Advantages of Outsourcing
Disadvantages of Outsourcing
Making the Decision to Outsource
Communication between Firms
Methods
Results and Discussion
Conclusion
Implications and Recommendations
From the Paper:
"The research also found several benefits associated with the outsourcing. The primary benefits appear to be the reduction of operating costs and increases in efficiency. The reductions in operating costs exist with outsourcing because workers are paid much less than they would be paid in the UK. This provides a significant reduction in operating cost and it is the primary reason why many companies in the UK and throughout the world have chosen to outsource many of their business activities."
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