Online Dispute Resolution

Paper Summary:

This study takes a critical look at the current trends of Online Dispute Resolution (ODR) and possible alterations that can be made, based on behavioral characteristics of participants and the impact they have on the interaction. Specifically the study measures behavioral differences of participants who negotiate in online environments.

Structure of ODR
Theory of ODR
Pros and Cons of ODR
Current ODR Implementations
Conflict and Negotiation
Conflict Behavior
Psychology of the Internet
The eBay ODR Experiment

From the Paper:

"ODR represents a field of conflict resolution that uses a network, namely the Internet, to facilitate communication between parties in a dispute. This environment provides an economical way for the participants to have contact without the necessity of meeting face-to-face. Ethan Katsch (2000) argues that ODR is here to stay because it creates a solution for parties in conflict that are at a distance and need speedy resolution. It fills the void of jurisdictional uncertainties that are created when the Internet makes the walls of countries invisible. Legal authority over conflicts is managed by the contractual agreements obtained in the mediated settlements of the parties."

More papers on Online Dispute Resolution:

• Term Paper # 144572 : "Conflict Resolution and Dispute Negotiation"
• Term Paper # 133983 : "Alternative Dispute Resolution and Mediation"
• Essay # 25591 : "Dispute Resolution in a Business Environment"

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