McCarran International Airport

Paper Summary:

This paper analyzes the contributions of queuing theory, economic order quantities (EOQ) and the redefining of core business processes based on the strategic objectives of McCarran International Airport in Las Vegas, Nevada. It analyzes how the airport was able to become the leading airport in the U.S. in common user self service (CUSS), radio frequency identification devices (RFID) and service-oriented architectures (SOA)-based implementations. The paper then analyzes McCarran's strategic objectives and accomplishments as they relate to unifying and making more efficient services operations.

Table of Contents:
McCarran International Airport Las Vegas, Nevada
Executive Summary
Introduction
Analysis
Redefining Processes First, Systems Later
Queuing Process Redefinition for Common User Self Service (CUSS)
Combining Check-in and Retail Processes
Luggage and Baggage Process Improvements
Service-oriented Architectures Synchronize Service
Conclusions
Recommendations

From the Paper:

"The top recommendations are to continually apply queuing theory in conjunction with RFID to gain the greatest potential business impact, relying primarily on queuing methodologies to further increase performance. The use of CDM-based approaches and the build-out of a broader single version of the truth in terms of Customer Data Management need to be the second priority, followed by the growth of CUSS for PDAs and online check-in. It is imperative that the continued synchronization of services at McCarran be built on an IT infrastructure that can be agile enough to respond to the specific needs of services organizations' growth due to advances in queuing theories and demands of customers on the one hand, and the need for creating a sustainable analytics, reporting and CDM-based infrastructure on the other."

Sample of Sources Used:

• Gatersleben and Simon W. van der Weij (1999) - ANALYSIS AND SIMULATION OF PASSENGER FLOWS IN AN AIRPORT TERMINAL Proceedings of the 1999 Winter Simulation Conference P. A. Farrington, H. B. Nembhard, D. T. Sturrock, and G. W. Evans, eds. http://delivery.acm.org.library3/10.1145/330000/325045/p1226-gatersleben.pdf?key1=325045&key2=3240578611&coll=portal&dl=ACM&CFID=11352431&CFTOKEN=77150947
• IATA (2006)- Common User Self Service (CUSS). Accessed from the Internet on January 12, 2007: http://www1.iata.org/Whip/Public/frmMain_Public.aspx?WgId=40
• Joustra & Dijik (2001) - Paul E. Joustra and Nico M. Van Dijk. SIMULATION OF CHECK-IN AT AIRPORTS. Presented Proceedings of the 2001 Winter Simulation Conference B. A. Peters, J. S. Smith, D. J. Medeiros, and M. W. Rohrer, eds. http://delivery.acm.org.l/10.1145/570000/564271/p1023 joustra.pdf?key1=564271&key2=2390578611&coll=portal&dl=ACM&CFID=11352431&CFTOKEN=77150947
• Las Vegas Chamber of Commerce and Visitor's Center Profiles, 2004. Accessed from the Internet on January 13,2007: http://www.lwcresearch.com/filesfordownloads/LasVegasVisitorProfile.pdf
• Liu and Wang (2006) - Integrated RFID Data Modeling: An Approach for Querying Physical Objects in Pervasive Computing IBM Silicon Valley Lab and Siemens Corporate Research Princeton, NJ, USA CIKM'06, November 5-11, 2006, Arlington, Virginia, USA.

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