Paper Summary:

This paper examines how management information systems (MIS's) have many revolutionary implications and how, in order to achieve their potential benefits, it is necessary to focus on user-oriented and cost-effective applications rather than on technology-driven applications. It looks at the factors required to make it a success such as the analysis of users' needs and resources. Examples are given from the hotel industry.

Outline
Introduction to MIS
Looking in Context
The Embassy Suites Experience
Financial Analysis
Comparisons
Conclusion

From the Paper:

"A critical new facet of business change management has emerged in recent years: the need to keep track of more information, in a broader context then ever before. What is the result when an organization incorporates a new information system? How does this change affect the operations between people and in production technology? Nadler reports that the implementation of technology in communication between people in business affects rapport, which is described as the feeling of being "in sync" with the other person in the interaction (Nadler, 2002, p.109). The three components to rapport seem to be mutual attentiveness (i.e., my attention is focused on you and your attention is focused on me), positivity (i.e., we are friendly to each other), and coordination (i.e., we are in sync, so that we each react spontaneously to the other)."

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