Managing Change

Paper Summary:

This paper shows that change is the way to progress and inevitable in the process of the progress of the world. Any dynamic business organization will have to adapt to keep up with the changes in the world, and there are many methods to successfully adapt. The paper looks at methods a manager could use to effectively communicate changes within an organization.

From the Paper:

"In any service organization, the emphasis may be on increasing customer focus so that the customer's needs are met better, improving the cost effectiveness in the provision of service through lower cost solutions, and increasing productivity through better technology. All this involves leveraging experience curves, the transfer of new technology in a better manner through the use of global systems and reducing slacks within the system. The entire quality of service has to be improved through faster resolution of problems..."

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