Lean Management

Paper Summary:

This paper is written in the narrative style. It describes the writer's experiences, as a student, with lean management and six sigma practices. The paper goes on to analyze the history and principles of lean management by focusing on its four main components: lean customer relationships, lean product development, lean order fulfillment and the lean supply chain.

Table of Contents:
History of Lean Management
Review of Lean Principles
Lean Customer Relationships
Lean Product Development
Lean Order Fulfillment
Lean Supply Chain
Conclusion

From the Paper:

"Any company that decides to practice lean management takes on the challenge of creating a culture that is conducive to change and innovation. But the challenge is worth the benefits, lean practices have helped companies like Dell, McDonalds, Toyota, Federal Express, and Miller Brewing Company become leaders in their respective markets and influential in business innovation."
"Lean Customer relationships provide time and money perks to both the customer and the supplier, this can mean that the consumer can order their desired product on-line and receive everything they need directly from the company. It helps to provide quicker, more efficient service to the customer through methods such as internet support, more efficient initial processes (seen in Dell's color-coding model), and cross-training so that customer service agents are more knowledgeable when posed with information and service questions."

Sample of Sources Used:

• About Dell. Dell Inc. 2007. 5 June 2007. <http://www.dell.com/content/topics/global.aspx/corp/en/home?c=us&cs=&l=en&s=corp>.
• Bertucci, Chad. Director of Administration: FirstComp Insurance Company. Personal Interview. 30 May 2007.
• Berrios, Michelle, and Mara Gonzales, and William Torres, CPAs. "Lean Management: When the penny counts again!" Caribbean Business. 3/1/2007, Vol. 35 Issue 8, Special section p8-8, 1p. EBSCOhost. U of Nebraska Lib., Lincoln. 4 June 2007 <http://0-web.ebscohost.com.library.unl.edu/ehost/pdf?vid=4&hid=14&sid=21065840-f1bb-495b-88c9-42ed3453b301%40SRCSM2>.
• Chase, Richard B., F. Robert Jacobs, and Nicolas J. Aquilano. Operations Management for Competitive Advantage. 11th ed. New York: McGraw-Hill, Irwin, 2006
• Craig, Thomas. "Lean Supply Chain Management." 18 June 2004. WebProNews. 5 June 2007 <http://www.webpronews.com/topnews/2004/06/18/lean-supply-chain-management>.

More papers on Lean Management:

• Term Paper # 92480 : "Lean Management and Six Sigma"
• Essay # 46216 : "Implementing Lean Manufacturing Techniques"
• Essay # 63135 : "Supply Chain Management"

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