Leading and Sustaining Change

Paper Summary:

This paper centers on the topics of recommended leadership behaviors needed to sustain the momentum of change and evaluating the elements of an organization's culture that influence the implementation of both IT and line-of-business strategies. The paper continues with definitions of strategies for dealing with organizational cultures as they relate to adopting or rejecting change, and finally discusses post-implementation management strategies for change.

Outline:
Recommended Leadership Behaviors to Sustain Momentum
Evaluating the Elements of an Organization's Culture and their Influence on Implementation
Strategies for dealing with Organizational Culture
Post-Implementation Management Strategies

From the Paper:

"The research completed by Perrow (1967) is directly applicable to Long Beach Mortgage Broker Front-office Tool (BFOT) change management strategies. What Perrow is saying is that when processes are re-defined to make brokers, sales persons, and everyone selling and supporting Long Beach Mortgage customers more successful, there will be less "searching" for the right solution to a customer problem and overall sealing, service and profitability performance will increase. Processes cure confusion is what Perrow is saying in essence, and this is a major reason why change must happen in companies. "

Sample of Sources Used:

• Aguirre, Calderone, Jones (2004) -10 Principles of Change Management. Resilience Report, Booz, Allen Hamilton. New York, NY. Accessed from the Internet on July 5, 2006: http://www.strategy-business.com/resilience/rr00006?pg=all
• Caudron (1999) - Taking Charge of Change. Business Finance Magazine. January 1999. Page 27. Accessed from the Internet on July 5, 2006: http://www.businessfinancemag.com/magazine/archives/article.html?articleID=4931
• Galpin (1996) - Connecting Culture to Organizational Change. Human Resources Magazine, March 1996, pp. 84-90)
• Geert Hofstede (2006) - Summary of Ideas about Cultural Differences. From Geert Hofstede's personal website: Accessed on September 16, 2006: http://feweb.uvt.nl/center/hofstede/page3.htm
• Jenkins and Oliver (1998) - The Eagle & the Monk: Seven Principles of Successful Change (United Publishers Group, 1998)

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