Knowledge Management

Paper Summary:

The paper examines how organizations of all sizes contend with knowledge management issues and, whether they are aware of the issue or not, knowledge management decision-making is influenced heavily by organizational politics. The paper analyzes case studies that illustrate the influence of organizational politics on IT decisions, and how politically-motivated IT decisions can have detrimental effects on employee performance. The paper concludes that an organization's management software can foster collaboration or isolation among employees, and that this can either positively or negatively impact the company's profits.

From the Paper:

"In light of Wilson's (1997) analysis of the impact of technology on social and political change, St. Luke's serves as a role model for existing companies seeking to restructure or for new companies starting from scratch. At St. Luke's collaborative values were "consciously designed into the structure and culture of the enterprise from the outset," (Bumbo & Coleman 2000). Yet even with walls and desks, organizations can become more "people-determined," (Markus 1983), more dedicated to collaboration, sharing, and mutual benefit."

Sample of Sources Used:

• Bumbo, N. & Coleman, D. (2000). Knowledge Sharing The Old Fashioned Way: An Inquiry into the Culture and Technology at St. Lukes. Collaborative Strategies Working Paper. Retrieved Dec. 15, 2005 from http://www.collaborate.com/mem/case_studies/casestudy5.php3
• Finney, R. (1999). The Politics of Information and Projects. ITMWEB White Paper. Retrieved Dec. 15, 2005 from http://www.itmweb.com/essay008.htm
• Markus, M. L. (1983). Power, politics, and MIS implementation. Communications of the ACM, Volume 26 Issue 6
• Wilson, C. (1997). The politics of information technology. International socialism : quarterly journal of the Socialist Workers Party (Britain). Retrieved Dec. 15, 2005 from http://pubs.socialistreviewindex.org.uk/isj74/wilson.htm

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