Knowledge Management

Paper Summary:

This paper attempts to explain the concept of knowledge management by looking at why it presents a problem to businesses, by providing a working definition of the term, by looking at the benchmarks used to measure the success of knowledge management, and by looking at the knowledge management process itself.

From the Paper:

"The operational definition of the problem is as follows: How can the organization manage knowledge efficiently to promote greater organizational productivity and more efficient communication between internal and external customers. One approach would be surveying employees to acquire the knowledge that is naturally inherent in employees. The other would be to survey management teams for information and the third would be to analyze external customers. There are several different outcomes."

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