Information Technology Business Process Reengineering

Paper Summary:

The current IT Service Request system or flow of data is out of date, slow and too dependant on manual interaction such as management approval and outsource hand-off. This project re-engineers the processes of this flow creating a new IT Service Request management system that encompasses the data flow, process flow, automation through information technology and process ownership. Overall, the entire flow of IT service requests are visited to determine where unnecessary steps can be taken out, where steps can be shortened, and where steps can be automated.

From the Paper:

"The organizational structure of the company is in a traditional tall functional structure. The sub-organizations are split into their respective functional areas such as engineering, human resources, finance, manufacturing, information technology, etc. There are a total of three levels of business separations at the high level of company organizational structure.
The above shown organizational chart represents a sample of the high level corporate structure. At the first level resides the corporation. Next is the separation of independent businesses within the Raytheon Company structure. Finally, the last high level organization is the Business Unit which represents the specialized business areas within the major area of business. For example, Electronic Systems, Raytheon Company deals with all defense electronics technologies. Within the Electronic Systems business, there are several business units such as Missile Systems and Tactical. Within each business unit, there exists an entire structure of functional management. "

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