Implementing Alternative Work Schedules (AWS) Policy for Immigration Inspectors

Paper Summary:

This study focuses on the inconsistent work scheduling process adopted by the Immigration and Naturalization Service (INS), United States Department of Justice, for immigration inspectors assigned to the Washington (DC) District. Immigration Inspectors assigned to international airport duties in this area are not allowed to use AWS, or flexible work schedules. An AWS may mean working a compressed work schedule (CWS) in which a standard 40-hour work week is completed in fewer than five days. Specifically, the author focuses on the feasibility and success of implementing AWS-based work to this group. The author draws conclusions and makes recommendations from the research and data collected on this study, providing charts and graphs to support his findings. The author ultimately recommends that AWS-based work arrangement policy be implemented immediately, and that a CWS work schedule is most compatible with the organization's operational needs.

From the Paper:

"A wide variety of problems are reported by workers engaged in shift work (Jamal, 1989). Some researchers argue that these problems are attributable to the fact that shift workers find themselves out of line with established physiological and social rhythms. Nurses engaged in rotating shift work have been found to exhibit less favorable work behavior when compared to nurses on fixed-shifts. Rotating shift nurses also report lower levels of job satisfaction and organizational commitment, and higher frequencies of job absence (Jamal, 1989)."

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