HR Service Center

Paper Summary:

This paper explores the role and importance of an HR service center in an organizational environment. Several research articles are cited which support this idea. The paper describes the HR services center's functions and who benefits from its services. Also described are steps in implementing an HR service center. The paper concludes with an explanation of human resource information (HRIS) systems.

Outline:
Role of an HR Service Center
Steps to Implement a Center
Justifying Acquisition of HRIS Within a Company

From the Paper:

"An HR Service Center serves internal customers including employees and external customers including community members and external stakeholders in the organization by providing them with key insights regarding the organizations business structure, benefits and strategic design. Key stakeholders can also take advantages of the services offered by an HR service center and better understand the infrastructure of the organization or question an organizations policies, procedures and plans regarding the community or its external customers. "

Sample of Sources Used:

• Brice, M., Brown, P. & McGrath, J. (2000). "Partnering to improve HR Service delivery." The Public Manager, 29(3): 13.
• Burke, R.J. & Cooper, C.L. (2004). Reinventing Human Resources Management: Challenges and New Directions. New York: Routledge.
• Iii, E.E., Mark, A.Y, Mohrman, S.A., Neilson, B. & Osganian, N. (2003). Creating a strategic Human Resources Organization: An assessment of trends and new directions. Stanford: Stanford University Press.
• Jones, D.D. (1996). "Repositioning human resources: A case study." Human Resource Planning, 19(1): 51.
• Vickers, M.R. (2005). Business ethics and the HR role: Past. Present and future." Human Resource Planning, 29(1): 26.

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