Employee Training

Paper Summary:

This paper looks at the methods of and motivation for employee training in the service industries, such as hotels and restaurants. The paper begins with an exhaustive overview of the term training, including a detailed recitation of Carter McNamara's six-point rationale for training in "Employee Training and Development: Reasons and Benefits." The author also provides background information about the importance of good trainers and training techniques. The paper then looks at specific case studies, including the Hilton Hotels, to understand how and why companies train their employees and to evaluate their success.

From the Paper:

"One of the most important aspects of employee training is the cost involved, a cost that needs to be recovered when the employee becomes an effectively contributing member of the organization. The problem is that in spite of the fact that most companies spend less than $1,500 a year on employee training, it is a cost nevertheless and causes some concern among management regarding how long an employee will remain within the organization once the training is complete."

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