Employee Retention and the Hospitality Industry

Paper Summary:

The paper examines the crisis in the hospitality industry with regard to recruitment and retention of employees. Several contributing factors to the recruitment and retention phenomenon are considered, such as increased diversity, the imbalance between skilled and unskilled labor and the nonexistent benefits, such as health insurance, profit sharing and retirement benefits. The author notes that management strategies are counterproductive and do not offer the employee real incentive to strive for achievement. The paper also addresses the issue of corporate responsibility for employees. The paper concludes with suggestions for employee retention in the hospitality industry.

Outline:
Introduction
Major Obstacles to Employee Retention
Employee Retention Solutions
Conclusion

From the Paper:

"Several big name hostels are beginning to practice better diversity standards and seeking to create a better awareness among the public about the diversity and inherent interest in their employ. This trend will likely continue and it is hoped that it will continue to be a fruitful part of the development of individuals from varied nations, as assimilation is really a small part of immigration. Many more issues surround the struggles of immigration and diverse populations, many of which can only be answered by employment."

Sample of Sources Used:

• Abernathy, W. B. (1998, September). A War against Wages. Security Management, 42, 35+. Retrieved April 18, 2007, from Questia database: http://www.questia.com/PM.qst?a=o&d=5002294842
• Aronson, D. (2002). Managing the Diversity Revolution: Best Practices for 21st Century Business. Civil Rights Journal, 6(1), 46+. Retrieved April 18, 2007, from Questia database: http://www.questia.com/PM.qst?a=o&d=5002012093
• Glover, D., & Law, S. (1996). Managing Professional Development in Education: Issues in Policy and Practice. London: Kogan Page. Retrieved April 18, 2007, from Questia database: http://www.questia.com/PM.qst?a=o&d=108737107
• Hall, K. O., & Jayawardena, C. (2002). Chapter 1 Past, Present and Future Role of the University of the West Indies in Tourism and Hospitality Education in the Caribbean. In Tourism and Hospitality Education and Training in the Caribbean, Jayawardena, C. (Ed.) (pp. 3-24). Kingston, Jamaica: University Press of the West Indies. Retrieved April 18, 2007, from Questia database: http://www.questia.com/PM.qst?a=o&d=104309239
• Leidner, R. (2002). 2 Fast-Food Work in the United States. In Labour Relations in the Global Fast Food Industry, Royle, T. & Towers, B. (Eds.) (pp. 8-29). New York: Routledge. Retrieved April 18, 2007, from Questia database: http://www.questia.com/PM.qst?a=o&d=108046828

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