Employee Development

Paper Summary:

This paper describes various methods of employee training and development. The author analyzes the correlation between employee development and customer satisfaction, suggesting that employees may have a higher ability and willingness to solve crises encountered because of training courses that are encouraged. The author concludes that employee development has become a necessity for surviving in a complex and dynamic environment that continually poses new challenges to the organizations acting within its framework.

Outline:
What is Employee Development and Why do we Need it?
Researches Proving the Link Between Employee Development and Company Growth
Benefits of Employee Training and Development
Different Strategies for Different Employees
Bibliography

From the Paper:

" First of all, a clear delimitation should be made among three concepts that people often confuse. These are education, training, and development. The first one consists of preparing an individual's mind in a framework which is different from the organization. The second refers to attending courses aimed at improving skills, knowledge or attitudes for appropriately achieving a certain task within an organization, while the third is the natural result of the first two and is represented by "the growth of the individual in terms of ability, understanding and awareness" (http://www.accel-team.com/human_resources/hrm_07.html). This triangle proves to be indispensable to company performance as it allows employees to account for more difficult tasks, it accommodates newcomers to the organization's performance standards and helps them act within the same competitive pattern responsible for the company's success, it enhances the organization's efficiency and effectiveness, it responds to legislative requirements regarding health or safety, and sets an adequate framework for informing employees on changes that have been made and the courses they have to attend in order to cope with modifications. "

Sample of Sources Used:

• Goldstein, S., 2003. Employee Development: An examination of service strategy in a high-contact service environment, [Online], Available: http://findarticles.com/p/articles/mi_qa3796/is_200307/ai_n9285520 [2007, January 30].
• Gross, B., 2000. Effective Training Programs for Managers, [Online], Available: http://www.allbusiness.com/human-resources/careers-job-training/2975408-3.html [2007, January 30].
• Hacker, C., 2006. Recruiting and Retaining "Generation Y and X" Employees, [Online], Available: http://www.chartcourse.com/articlegenxhacker.html [2007, January 30].Douglas McGregor -Theory X and Theory Y, 2006. [Online], Available: http://www.accel-team.com/human_relations/hrels_03_mcgregor.html [2007, January 30].
• Engaging Generation Y .An interview with Marcus Buckingham, 2006. [Online], Available: http://www.marcusbuckingham.com/press/newPress/articles/trainingdev/trainingdev.php [2007, January 30].
• Function 7: Employee education, training and development, 2006. [Online], Available: http://www.accel-team.com/human_resources/hrm_07.html [2007, January 30].

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