Emotional Intelligence

Paper Summary:

This two part research paper takes a look at the requirements and the role of the manager within a company, specifically studying the companies Johnson & Johnson and Sydney Water. The paper discusses the idea of emotional intelligence when managing a team or business group.

Outline:
Part 1: Research Report
Part 2: Workplace Report
Research Journal Evaluation
Detailed Evaluation and Application to the Workplace
Application to the Work-Based Project
Input from Five Managers
General Comments

From the Paper:

"The third component of emotional intelligence is motivation. Motivation goes beyond the quest for money and to make a living. Motivation means that a person feels passionate about what they do and this energy is transferred to those around them and serves as an inspiration to achieve team and group goals. Empathy is the ability to understand the emotional makeup of other people. This ability constitutes the fourth measure of emotional intelligence. Social skills are the fifth component of Goleman's emotional intelligence. According to Goleman, social skills encompass managing relationships and building networks. It is the ability to find common ground and build rapport among members of a group. This element of emotional intelligence means the ability to build a cohesive team. "

Sample of Sources Used:

• Cavallo, K & Brienza, 2005. 'Emotional Competence and Leadership Excellence at Johnson & Johnson: The Emotional Intelligence and Leadership Study,' viewed 24 October 2005, http://www.eiconsortium.org/research/jj_ei_study.htm
• Carmeli, A. 2003, 'The relationship between emotional intelligence and work attitudes, behavior [sic] and outcomes: An examination among senior managers', Journal of Managerial Psychology, vol. 18, no. 7/8, pp. 788-813.
• Goleman, D. 2004. 'Leadership That Gets Results.' March 1, 2000. Harvard Business Review. May 19, 2004. Viewed February 21, 2006 http://www.sonoma.edu/users/s/swijtink/teaching/philosophy_101/emotions/goleman.ht m.
• Sala, F. 2001. 'It's Lonely at the Top: Executives' Emotional Intelligence self [Mis] Perception.' Consortium for Research on Emotional Intelligence in Organizations. Viewed February 21, 2006 http://www.eiconsortium.org/research/executive_emotional_intelligence360.pdf#search='fabio%20sala'.
• Thilo, J. 2003 'Emotional Intelligence & Leadership in the ASC.'.J Thilo & Associates, Mercer Island, WA. American Association of Ambulatory Surgery Centers. May 19, 2004. viewed February 21, 2006 http://aaasc.org/features/monitor2003/FEA_030903_EmotionalIntelligenceLeadership.html.

More papers on Emotional Intelligence:

• Research Paper # 97407 : "Emotional Intelligence and Children"
• Article Review # 141660 : "Feeling Smart: The Science of Emotional Intelligence"
• Book Review # 122780 : "Emotional Intelligence"
• Term Paper # 143364 : "Emotional Intelligence"

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