E-Commerce in China

Paper Summary:

This paper explores the nature of e-commerce services on a general level with respect to its general emergence as a warranted feature for customer satisfaction. The paper also looks at the development of e-commerce and its popularity as a vital service today. Next, the paper explores how e-commerce works by detailing its functionality and features. The paper then explains the development of e-commerce in China and includes a section that focuses on the issue of customer relations and satisfaction within the mindset of the Chinese consumer. The paper further explains that while the advent of such technologies has agreed with the growth of China's economy in some ways, in other ways the growth is happening so quickly that it is destructive. This last point is analyzed from both a technical view and a managerial or leadership view.

Table of Contents
Abstract
Introduction
Literature Review
Analysis and Problems
Solutions, Recommendations and Conclusion
Conclusions

From the Paper:

"E-commerce is defined as retail service that allows customers to access and perform transactions on their accounts from their computers with Internet connection to companies' web sites using Web browser software, such as Netscape Navigator or Microsoft Internet Explorer. Since 1995, Internet has become less expensive and available for customers to access information, exchange products and services world wide from their personal computers and modems at home and/or work. The increasing population of Internet customers and demand for payments via the Internet has an impact on retail services provided by many companies and force them to extend their products and services to customers on the Internet. Many new Internet-based services have been initiated and launched into the market and attract both old and new customers to continue their services."

More papers on E-Commerce in China :

• Analytical Essay # 134402 : "The Emergence of the Internet in China"
• Research Paper # 4604 : "Entrepreneurial Business and Management Strategies in China"
• Research Paper # 104952 : "China's E-Commerce"

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