E-Commerce and E-Business in the 21st Century

Paper Summary:

This document discusses the underlying principles of e-commerce and e-business. It examines such e-commerce functionalities as customer relationship management applications as a way to illustrate how effective e-commerce and e-business principles can be across all industries. Additionally, the paper utilizes three radically different businesses to illustrate how e-business and e-commerce has elevated business performance measures: Office Depot, Ford Motor Company, and Amazon.com.

From the Paper:

"Corporations the world over have utilized e-business or some aspect of electronic commerce (e-commerce) to either act as their sole business model or to enhance the productive performance in some way of their existing traditional business models. E-commerce might be considered as a type of business transaction where the parties to the transaction conduct their commerce electronically where electronically has come to be considered the Internet (Epstein, 2004). Yet, technically speaking e-commerce could just as well be considered to be transacted by phone, fax, or other electronic form of media. Such definitions evade the true essence of electronic commerce, which in practice has become one of those rare cases where changing needs and new technologies have come together to revolutionize the way in which business is conducted over an entirely new medium; commonly termed the Internet."

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