E-Commerce Communications

Paper Summary:

This paper provides a detailed explanation of e-commerce and how it works. It explains what e-commerce is from a business perspective, a communications perspective, a service perspective, and an online perspective. The paper also looks at the different classifications and categories of e-commerce. Benefits of e-commerce, standards in e-commerce, and its prospects for the future are also discussed.

From the Paper:

"Electronic commerce or e-commerce is the term used to describe all forms of information exchange and business transactions based on information and communication technologies. There are different types of formal definitions of e-commerce, but the wide scope involved has resulted in many definitions focusing on only certain aspects. A fairly comprehensive definition covers e-commerce from four different perspectives (Kalakota and Whinston, 1997, p.38) "communications, business process, service and online. From a communications perspective, e-commerce is the transfer of information, products, services and payments over communication and electronic networks. The business process is about application of information and communications technology for automation of business activities and transactions."

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