A review of literature on W. Edward Deming and the history of total quality management (TQM).
Written in 2008; 2,568 words; 15 sources; APA; $ 77.95
Paper Summary:
This paper presents a brief history of W. Edward Deming and total quality management (TQM). It presents a review of quality and standard development and requirements, both nationally and internationally. The paper then discusses the implementation of TQM and Deming's fourteen guiding principles in the diagnostic medical environment. It hypothesizes that Deming's guiding principles can be effectively applied to the diagnostic medical laboratory environment. Finally, the paper examines International Standards Organization (ISO) standards used in the diagnostic laboratory setting and surveys from laboratories currently or recently implementing TQM into their environment.
Table of Contents:
Abstract
Key Words
Body of paper
Methodology
Literature Review
Deming and TQM
History
TQM
14 principles
Uniqueness of Diagnostic Laboratory Setting
Deming Applied to the Diagnostic Laboratory
Conclusion
From the Paper:
"Libeer (13) tells us that as far back as 1981 Shewhart's control chart and TQM principles were used in clinical chemistry by Levey and Jennings, incorporating internal quality control and TQM principles from industry to the diagnostic medical laboratory. Libeer researched diagnostic medical laboratories on an international basis and found that in addition to ISO standards, most have their own proposed quality standards for medical laboratories but in order to compare them, using Deming's 'Plan-Do-Check-Adjust' approach is appropriate to assure quality elements are included, such as reagent and standards requirements."
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