A discussion on the application of change models to Costco.com.
Written in 2007; 2,012 words; 5 sources; MLA; $ 63.95
Paper Summary:
This paper attempts to define the magnitude of the change required to transform the foundational elements of an IT project into an ongoing and valued business strategy, define a change model that best fits with the level of change required, define the human success factors critical for the projects' success, and prepare contingency strategies for managing resistance to change
Outline:
Introduction
Magnitude of Change Inherent In These Strategies for Costco.com
Costco.com's Change Management Model Selection
Costco.com's Change Management Plan
Measure, Monitor and Modify Change Management Strategies at Costco.com
Costco.com Contingency Strategies
Conclusion
References
From the Paper:
"These insights point to a change management plan that begins with gathering the voice of the user and basing the following series of steps of the development program as the standing agenda for a User Advisory Council. This User Advisory Council must be comprised of the main users or internal customers for the system, and given the fact that a content management system is being put into place, members of the Costco supplier community also must be included, as they are the sources of this content."
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