Costco.com

Paper Summary:

This paper attempts to define the magnitude of the change required to transform the foundational elements of an IT project into an ongoing and valued business strategy, define a change model that best fits with the level of change required, define the human success factors critical for the projects' success, and prepare contingency strategies for managing resistance to change

Outline:
Introduction
Magnitude of Change Inherent In These Strategies for Costco.com
Costco.com's Change Management Model Selection
Costco.com's Change Management Plan
Measure, Monitor and Modify Change Management Strategies at Costco.com
Costco.com Contingency Strategies
Conclusion
References

From the Paper:

"These insights point to a change management plan that begins with gathering the voice of the user and basing the following series of steps of the development program as the standing agenda for a User Advisory Council. This User Advisory Council must be comprised of the main users or internal customers for the system, and given the fact that a content management system is being put into place, members of the Costco supplier community also must be included, as they are the sources of this content."

Sample of Sources Used:

• Alstyne, Marshall van, Erik Brynjolfsson, and Stuart Madnick (1997). "The Matrix of Change: A Tool for Business Process Reengineering". MIT Sloan School Working Papers available on the Internet, accessed on June 16, 2006: http://ccs.mit.edu/papers/CCSWP189/ccswp189.html
• Alstyne, Marshall van, Erik Brynjolfsson, and Stuart Madnick (1995). "Why Not One Big Database? Principles for Data Ownership." Decision Support Systems 15.4 (1995): 267-284.
• Davenport (1992) - Process Innovation: Reengineering Work through Information Technology. Harvard Business School Press. October 1992.
• The Hard Side of Change Management (2005) - From the article of the same name. Harvard Business Review. October 2005. Harold L. Sirkin, Perry Keenan, and Lana Jackson.
• The Agenda (2003) - Chapter 4: Put Processes First. The Agenda: What Every Business Must Do To Dominate The Decade. Accessed from Michael Hammer and Company website on June 10, 2006: http://www.hammerandco.com/publications-agenda-ch4.asp

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