Examines the problem of overcoming resistance to change in the change management process.
Written in 2008; 4,190 words; 8 sources; MLA; $ 111.95
Paper Summary:
This paper explains that, despite millions of hours invested in business process redefinition, making change permanent is an elusive objective. This is especially true in the re-aligning of processes to be more driven by the demands of the customers which is called customer relationship management (CRM), Nonetheless, the majority of CRM systems fail not at the technical level but at the ability to bring lasting change into an organization. Thus, despite all the potential benefits of these systems however there is often significant resistance to change. This paper uses resistance to change to CRM systems as a framework in which to evaluate the causes of persistent and strong resistance to change, explore alternative solutions, and present highly integrative solutions to making change permanent. Broader, more far-reaching conclusions on overcoming resistance to change are also analyzed by this paper.
Table of Contents:
Executive Summary
The Many Forces That Fuel Resistance to Change
Models and Strategies for Overcoming Resistance to Change
Proposed Solution to Overcoming Resistance to Change
From the Paper:
"Another significant factor that causes resistance to change is not including employees in the initial factors that have led to the need to change, the defining of objectives as they relate to change, and the real and potential costs and benefits of the change both at a professional and company-wide level. Resistance to change become particularly strong when employees and associates in a company do not identify with, understand the reasons for, or see any potential value in the changes to goals, processes, and strategies affecting them. "
We have thousands of high-quality term papers, research papers, essays, book reports and dissertations on every topic. At AcaDemon, you can download those term papers to help you write yours! You can be sure that the term paper, essay, book report or research paper you download are top-quality, competitively priced and high-level work.
Look for more research papers, essays and book reports on Change Management
If you can't find your topic here, try another search
or try our affordable, unique custom paper alternative
Custom Research Services include:
Papers written from scratch, according to your specifications. Every paper is UNIQUE - Guaranteed
This Free Term Paper Abstract is a part of our Term Paper Library.Here you can purchase research papers, examples of essays, academic dissertations, articles, notes, analytical papers, book reports, stories and poems. We have thousands of persuasive, point-of-view, narrative, critical, compare and contrast and other types of essays in our Library. You can also find here Term papers on "Change Management", Essays on "Change Management", Research papers on "Change Management", Student papers on "Change Management", Book reports on "Change Management", Dissertation on "Change Management", Thesis on "Change Management", Summary of paper on "Change Management", Articles written on "Change Management".
Look for more research papers, essays and book reports on