A review of modelling simulation and re-engineering of business processes.
Written in 2006; 2,795 words; 19 sources; APA; $ 83.95
Paper Summary:
The paper states that re-engineering business processes involve changes in people, and technology. In this paper, a flexible business process modelling, simulation and re-engineering (BPMSR) approach is presented. Modelling starts with precisely defining model objectives and boundaries, and carrying extensive data analysis. The paper discusses simulation modelling, which allows testing and analysis of different scenarios to understand their impact on a broader 'system' and evaluate feedback before moving forward with re-engineering implementation plans. The paper concludes that the need for a flexible and adaptive methodology is stressed to augment efficiency and effectiveness of reengineering cycle. The application of BPMSR is discussed in the context of a typical call center.
Outline:
Methodologies for BPMSR
Process Modelling and Simulation
Re-engineering lifecycle
Call Center Example
Conclusion
From the Paper:
"Business processes consist of a series of logically connected entities that use organisation's resources. Davenport and Short [1990] [3] define a process as "a structured, measured set of activities designed to produce a specified output for a particular customer or market". In a majority of definitions, the common elements relate to the process itself (usually described as transformation of input, work flow, or a set of activities), process input and process output, usually related to creating value for a customer, or achieving a specific goal [13].
Flexible simulation has an important role in modelling and analysing the activities in introducing BPR since it enables quantitative estimations on influence of the redesigned process on system performances [14]. The simulation of business processes represents one of the most widely used applications of operational research. It allows understanding the fundamentals of business systems, identifying opportunities for change, and evaluating the impact of proposed changes on key performance indicators. The design of business simulation models is proposed as a suitable tool for BPR projects."
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