Business Transformation Strategy

Paper Summary:

This paper explains that the problems in the ABC Box Company have evolved from lack of management commitment, lack of clarity over the future state of the organization and a failure to build on change. The author points out that, in the paradigm of the industrial age, the approach to rectifying profitability problems was to fire workers or managers; however, in the post-modern, technology-driven culture, the expectancy of the staff needs to be understood in order for a business transformation to take place. The paper stresses that significant time must be spent on identifying the attitudinal problems at the ABC Box Company in order to gain an understanding that the solution is not defined by hiring new managers and installing new technology, a common approach to solving business problems. Tables.

Table of Contents
Corporate Middle Managers as Leaders
Corporate Culture
Change Process
Replacing Staff and Rebuilding Company Identity
Communication System and Plant Structures

From the Paper:

"The idea of a psychological contract arises from a society in which a worker is free to work at any given employer. When a worker can voluntarily make an agreement with an employer to provide services in exchange for compensation, a negotiated contract necessarily exists. The worker intellectually agrees that his or her material (and non-material) compensation is of equal or more value than the time, energy and effort he agrees to supply to the organization. Similarly, the organization agrees to provide material and non-material compensation in return for the resources, and time of the staff member. These relationships began to evolve as soon as a society moves away from a social order which is frames by common sets of values and priorities, and psychological contracts become of more importance when the diversity of a population increases. In summary, the reasons Tom Jones works for ABC Box company may be completely different than the psychological goals of someone on just the other side of the room. Under the contract, the worker and the organization assume a mutual debt upon entering the relationship. If this debt is not paid to the reasonable expectation of either party, either or both of them are free to break the agreement and find staff or employment elsewhere."

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