Aviation Administration

Paper Summary:

The paper focuses on three representative airports, Maryland Aviation Administration, Savannah Airport Commission and Hartsfield-Jackson Atlanta International Airport, and their corporate portrayal, financial data, use of technology and other management issues. The paper shows how airport administration is a complex enterprise, but some facilities are managing the task better than others. The paper also looks at how customer service issues at some airports are being addressed in a timely fashion and technological innovations are being introduced as well that stand to improve both airport administration as well as the delivery of high-quality customer services.

Outline:
Executive Summary
Overview of Aviation Industry in the United States Today
Major Organizations

From the Paper:

"Like many industries, the aviation industry was rocked by the terrorist attacks of September 11, 2001 and with the rare exception of a few airlines such as Southwest, many carriers continue to struggle to survive today. Moreover, the same forces that are driving globalization are having a pronounced impact on domestic airport administrators as they attempt to manage their facilities while balancing the needs of increased security and demands for improved customer service. In this environment, identifying best practices represents a timely endeavor for those who would seek to better understand what works and what does not, which was the purpose of the instant study."

Sample of Sources Used:

• A brief history. (2007). Savannah Hilton Head International. Retrieved November 8, 2007 from http://www.savannahairport.com/history.php.
• Asker, J. R. (1999, October 25). Why are passengers so angry at carriers? Aviation Week and Space Technology, 50.
• Burn, T. (2000, April 3). Dulles, BWI vie for piece of sky as region's economy fuels growth. The Washington Times, 12.
• Career. (2007). Jacksonville Aviation Authority Airport System. (2007). Retrieved November 7, 2007 from http://www.jaa.aero/AboutUs/Jobs.aspx.
• Destination: High performance. (2005). Hartsfield-Jackson Atlanta International Airport annual report. Retrieved November 7, 2007 from http://www.atlanta-airport.com/Default.asp? url=sublevels/business_info/contracts.htm.

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