Adopting VOIP

Paper Summary:

This paper explores various pros and cons regarding businesses adopting voice over IP (VoIP). The paper first discusses some of the reasons underlining the slow adoption of such technology in the UK, as well as trends in types of businesses that adopt VoIP. The paper then presents a cost-benefit analysis of adopting voice over IP and presents a picture of small business' awareness, usage and perception of voice over IP relative to the corporate enterprises. The paper concludes with recommendations on how to encourage small businesses to make best use of voice over IP. The paper contains copies of original sources.

Table of Contents:
Chapter I
Introduction
VoIP Background
Study Area
Dissertation Structure
Aim and Objectives
Aim
Chapter II
Literature Review
Literature Review's Significance
The Way VoIP's Technology Functions
VoIP per SMEs and Corporate Businesses
Benefits of VoIP relative to traditional PSTN
Adoption of VoIP and Other Technology in the UK
Chapter III
Methodology
Slow Burning Fuse
Data Used
Methods and techniques
Chapter IV
The Results
Interpretations
Chapter 5
Discussion, Conclusion and Recommendations
Depends...
Aim and Objectives
Aim
Conclusion
Recommendation

From the Paper:

"As the technology of VoIP remains relatively new, this researcher notes that even though an abundance of research, per se, exists regarding VoIP can be assessed, there appears to be a dearth of research relating to specific experiences of SMEs. In light of this obvious "need", this researcher recommends that more specific research relating accounts of SMEs experiences with VoIPs be completed.
"At the end of this study, as this researcher mentally reviews stages leading to this conclusion, and depending on time allocations, one thing comes to mind that this researcher would have considered doing differently. This one thing would have been to have included a questionnaire and/or conducted interviews with owners of SMEs. After all, this researcher knows, the best answer for the research question: Does adopting VoIP benefit business? ultimately would come from these individuals. After all, SMEs also qualify as the individuals answering the question presented at the introduction of this study exploring VoIPs:
"...Whose Advice Counts (Bland 2007)?""

Sample of Sources Used:

• Audin, Gary. "VOIP? A Question of Perspective." Business Communications Review Apr. 2001:62. Questia. Available from: < http://www.questia.com/PM.qst?a=o&d=5002394993 > [4 April 2008].
• Baker, Ted. "Determining if VoIP is right for your agency" American Agent & Broker, 1 May 2007. Pfingsten Publishing, L.L.C. May 2007 Available from: < http://www.highbeam.com/doc/1P3-1282510241.html > [4 April 2008].
• Bielski, Lauren. "IP Call Centers: Coming Online Slowly but Surely Especially for Small to Midsize Firms, Options Begin to Emerge for Banks." ABA Banking Journal 97.2 (2005): 70+. Questia. Available from: < http://www.questia.com/PM.qst?a=o&d=5008964700 > [4 April 2008].
• Bland, Vikki "TECHNOLOGY : Clearing the voice blocks - Is there a business case for VoIP? What are the blocks that deter business from using full voice-over- internet-protocol solutions? And whose advice counts?" New Zealand Management, 1 July 2007. Available from: < http://www.highbeam.com/doc/1P2-12609227.html > [4 April 2008].
• Budde, Paul. "VoIP Set to Boom", Telecommunications Journal of Australia, April 1, 2007. Available from: < http://www.highbeam.com/doc/1P3-1310041311.html > [4 April 2008].

More papers on Adopting VOIP:

• Dissertation or Thesis # 105377 : "The Financial Services Industry and Voice over Internet Protocol (VoIP)"
• Dissertation or Thesis # 98382 : "The Economic Impact of VOIP"
• Analytical Essay # 133919 : "VoIP Technology"

APA Citation:

MLA Citation: